Resident's Wellbeing!

This would usually fit under the carers section but there is no section here on this forum for that.

Basically I am looking for advice a.s.a.p please?

I work with service users who have mental health issues. I am extremely compassionate and caring towards the residents I support. Show a great deal of empathy and care. I am a Support Worker. For me, one of my job goals are to support and help to make a difference within their lives. Some of my colleagues and my Manager don't approve of my methods towards the job. Mainly because I do more than I should be doing in my job. My Manager's attitude is, the residents are not your mother or brother or close friend. But I see it as they are human beings that deserve to be treated with respect and care. To my colleagues, they are just products. Where they are paid to support them. But to me, they are people! Anyway, my methods do work. My Manager would prefer me to go in. Do whatever work needs to be done. Make the paperwork look good for the service and go. But to me, it's not about making sure the paperwork looks good. To me, it's about making each resident feel supported and happy.

One of the residents I feel are not getting the right support they deserve. In the process they are suffering. Usually when I point out to my manager about any concerns I have with the residents. Either I am accused off allowing my emotions affect my job and I get ignored. This particular resident I have worked with for ten months and the progress we have made is just brilliant. In my job, I am really proud of this person because they have come a long way.

I have a CPA meeting tomorrow for my key client with a CPN. I spoke to the CPN today and told them about my Key Client's progress. Not to go into much detail but I told the CPN about my Key client had refused to take their medication last week. I told the CPN because I felt they had the right to know. When my Manager found out today, she disapproved off it and gave me a dirty look. I felt it was my job to report and mention about the resident's wellbeing to the CPN.

To cut the story short, the CPN is coming back tomorrow to catch up on all the residents. The CPN is particularly interested in helping the resident who I feel is not getting the right support. Here is where I need advice please?

My Manager and my Colleagues do not or refuse to acknowledge this resident's suffering. Due to the progress me and the resident have made, they have opened up quite a lot about the pain and non support they are getting. This person suffers with high anxiety, self harm and Schizophrenia. I want to share this with the CPN tomorrow because I know the CPN is keen to help them.

1)I was wondering how do I do that when my manager disapproves of my attitude with caring?

2) Is it professional to share concerns with the CPN without my manager being aware of this?

3) Should I discuss my concerns with my manager before the CPN comes? This way, she is aware of what I am thinking of doing!

To be honest, with this resident suffering. It makes me feel like I am failing at my job because I don't have my colleagues support and I am made to be someone who is bad at their job and for not being professional. If that makes sense?

I have a very close friend who works in the mental health team. He has advised me to speak to the CPN and not bother to worry about how it looks to the manager. As this person needs the support. Left unattended, this person will be another person who is failing because of the system.

Any advice or words would be appreciated?

Thanks!