I think it's best if moderators use another nick. At least in some cases, with myself, I've become suicidial a couple of times. Well consumed with thoughts of suicide, I'm never sure I really want to die but such a control freak, I need some kind of control where there is none. That's another issue.
I've had no problem getting support while using my moderator nick. None at all. I do know that one person that complains about this kind of thing really reacted to what I had to say to them once. (It's not Dee). There were some pretty obvious things going on with the person but she was really upset with me. If you ask for help, then you should maybe consider listening to what's said to you.
Heck, I'm not expert but I know more than the average lay person. Not a boast, it's just true. My therapist agrees, she told me "you do know your stuff."
If you don't want to hear what's been said to you, then don't hear it. But don't threaten the person that offered you support. I can't remember who did this with me. But it did happen.
The reason I became an moderator is cause I know everything. LOL, I'm kidding. But since I have paranoid personality disorder I probably come across that way at times. It's a common characteristic. Not one I'm proud of. I fight it, but I'm sure I'm not 100 percent successful at keeping my ego in check. I have found that by helping others, I've learned much more about myself. I've always learrned about things when I try to explain them to others. I learn far more than I share, in part because most of the time we are not ready to listen.
There's another reason why a moderator might not get support, we are the ones doing most of the posting, we could just post to ourselves? LOL I'm kidding again.