Our partner

Mental Health Hotlines Recording Your Call

Open Discussions about how Mental Illness affects your life.
*****PLEASE READ THIS BEFORE POSTING HERE*****

When posting on Psychforums.com please try to pick the forum you think best fits your post. If your post would fit in a specialized forum (there are more than 100 forums here) then please post there rather than in the "Living With Mental Illness" forum. Thank you for your cooperation in this matter. Moderators could move your thread without notice if they feel it is fitting better into another forum.

The Mod Team

Mental Health Hotlines Recording Your Call

Postby Oblivion » Wed Jul 31, 2024 1:09 am

I'm approaching a crisis state and I need someone to talk me down but every mental health hotline I call has a recording saying my call "may be recorded for quality or training purposes".

Really? Am I alone in not wanting my very personal issues broadcast and dissected in some training classroom? Even if it was just one administrator listening that still seems like an invasion of privacy to me. I can assume this is probably due to my schizoid traits but I have no other option. No friends or family. I'm usually self sufficient mental health wise because of this but there are times when it gets to be too much and I need to talk to another human being even if they're some distracted mannequin with only half baked platitudes to offer. But to know that the conversation has been recorded? No thank you.

Am I being unreasonable? Yes, I know it's probably somewhat unlikely that my call will be played for a whole class of trainees or something like that, but it's still on record, like some errant dick pic that found its way onto the internet and is now public domain. I wouldn't care about a dick pic, but my current crisis and my pain are not something I want to slip into a corked bottle and throw in the ocean for some random idiot to find and so god knows what with.

I should mention that I'm not confessing to a crime, so there are no legal ramifications I'm trying to avoid.
Oblivion
Consumer 6
Consumer 6
 
Posts: 1764
Joined: Sun Dec 30, 2018 3:24 pm
Local time: Mon Jun 23, 2025 11:16 am
Blog: View Blog (0)


ADVERTISEMENT

Re: Mental Health Hotlines Recording Your Call

Postby lilyfairy » Fri Aug 02, 2024 10:28 am

When they talk about potentially using a recording for training purposes, I would assume it would be less about an example for the classroom, and more for their staff to better understand how to help people. Things to say to encourage and help, and things to definitely not say in particular situations. Educating them on things like triggers, and the issues that callers are talking about. For quality purposes- I assume they're looking to make sure staff are doing the right thing by callers. If a caller had a negative experience calling a hotline, well, if it were me, I just wouldn't try them again. I'd hardly ring back and tell them that the last person I spoke with there had offended or upset me.

Most hotlines are anonymous- much like you posting here. We just chat at a slower pace.

If the idea of contacting a hotline really puts you off, does your local mental health services or hospital have an intake officer or service you can contact? I know my local service through the public hospital here did, you'd call the outpatient mental health service number and ask to speak to someone on intake.

I have never used crisis lines, the thing I was uncomfortable with was talking about things with a stranger- I needed some familiarity with the person. But again, here I am on an anonymous forum.

Please reach out for the extra help if you need it. Hugs if you want some.
First rule of mental health: Learn to distinguish who deserves an explanation, who deserves only one answer, and who deserves absolutely nothing.

Forum Rules

Whatever you're doing today, do it with the confidence of a four-year-old in a Batman t-shirt.
lilyfairy
Site Admin
 
Posts: 13522
Joined: Sun May 08, 2011 10:34 am
Local time: Tue Jun 24, 2025 2:16 am
Blog: View Blog (0)


Return to Living With Mental Illness Forum




  • Related articles
    Replies
    Views
    Last post

Who is online

Users browsing this forum: ranasufyan and 3 guests