FedEx is the worst company on earth

Just my opinion here but I would avoid ever shipping through FedEx. Here's a report I just filed through ConsumerAffairs.com.

Basically I shipped 6 packages through FedEx. Only 5 arrived and one of those was damaged, and they all arrived 3 days late nearly ruining our show for us. Now they are denying the claims for the lost and missing packages.

FedEx is worthless, I will only use UPS from here on out.

Date = 2007-05-17-20:08:11
Name = Sean Bennick
Address = 19206 65th Place NE
City = Kenmore
St = WA
Zip = 98028
Country = United States
Email = seanb@psychtracker.com
Home phone =
Work phone = 425.402.6934
Company Name = FedEx
Company Contact = Maria Igberaese
Company Address = PO Box 108
City = Pittsburgh
State/Prov = PA
Zip2 = 15230
Country = United States
Company phone = 1-800-GOFEDEX
Incident = I routinely ship packages to Trade Shows where my company is exhibiting. Back in March, my company (psychTracker) was exhibiting at the American Counseling Association. On March 16th, I went to FedEx Kinko\'s in Woodinville and shipped off 6 packages. I asked when the arrival date of the packages would be and was told they would arrive on March 20th. That was fine, the exhibit hall was open from the 21st through the 24th.

On the 21st as the exhibit hall opened I was without any of my packages. I called and asked and they said the packages were in transit and should arrive the next day. On the 22nd, no packages. I called again and was told the packages were STILL in transit and should arrive the next morning. Well the next day five of the packages arrive at the warehouse at about noon. The guys at the warehouse signed off on a large delivery without verifying that all six of my packages were there. They had received 18 packages that day and I can imagine the moron driver from FedEx was in a hurry because he was so late.

Anyway, I finally get five of the packages at about 3:30 on the 23rd. Opening them I notice I am one package short - the package missing was $500 of our primary giveaway. I also noticed one of the packages was damaged, our literature display case. The box had been crushed and one of the clear plastic slots was cracked clean through. I taped it up and got my booth hashed together as best I could.

I called FedEx that day to complain and file a claim. I was told all packages had been signed for and therefore I had no claim on the missing package. I had the bonehead \"service\" agent spek with the woman from the service counter of the company who signed for it and she verified that I only had 5 packages. Of course this doesn\'t matter to the idiots at FedEx.

I miss more than two and a half days of the exhibit hall exposure because FedEx is late, and they lose my primary giveaway and destroy my display rack.

I call again the next day and am told to use their online form to file a claim. The damn form isn\'t working so I call back. They say they can have a truck there in 5 days to pick up the damaged case, then they state again they aren\'t going to pay for the missing case because it was signed for.

I explain that I am in Detroit only one more day and then I fly back to Seattle. They say they need the damaged case or they won\'t pay that claim either. SO meanwhile I have a $150 display case that\'s busted now and am missing $500 of my primary giveaway... oh yeah, and I missed most of the show because I didn\'t have anything to put in my booth!

My Display Case was insured for $100 and noe they want me to send a receipt to show how much I paid for the display rack and spend money to ship the rack to them to show the damage. They also tell me that even if they do pay me for the item, they will be taking into account the age and depreciation of the item... I insured it for $100 - pay me the $100.

How does this company get away with this?

Damage Resulting = These idiots are denying both of my claims. FedEx is a horrible organization. I will never ship with them again and I warn everyone that they are worthless. They take no responsibility for the problems they cause. They will not pay for anything they damage or lose. They also give you the runaround.

The best part?

They mailed my denial to THE WRONG ADDRESS! How does a shipping company with all the records in front of them screw up the address on something they are sending?

So the late denial means that I have to scramble to locate all this info before I leave in a day and a half for another show. I hate FedEx.

Hi, Sean,
Sorry to hear about your hassle with FedEx, or should it be FedUp?
When you get time, why not make another logo FedUp like you did with the Jet Glue airline? That was hilarious!
We live way out in the boonies with convoluted unmarked street addresses but both UPS and FedEx find us, although FedEx ground is sometimes confused.
I hate when companies are dicks about reimbursement for damages. Its like they have gotten so big they don't have to care about return business anymore.

You don't have to make the image; I found this on Google, so join the club of annoyed consumers!

I love it, and it expresses my feelings right now fairly well.

I'm out $600 because of these idiots and they'll never pay up. FedEx is a joke and I'll never use them again.

That means they've lost about $2000 a year in business. Of course as the company grows that will increase dramatically. At least UPS appreciates their customers some.

i concur, man....we were simply nexy day airing mortgage papers from Col. to Maine and back....my sister and her husband nearly lost the house entirely, papers had to be signed notarized, and returned by 3pm following day. the delivery truck was supposed to be there by 7 am....it was not even there that day at all! And the tracking dept. had no idea where it was.After 3 months of 3000 mile trips everything hinged on that one little envelope, two hundred and fifty thousand dollars and 2 entire lives on the line. Well, they arrives the next damn day at noon, with no explanation whatsoever. Absolute panic ensued, and in a nutshell, the papers were returned to the bank in Col. literally within 10 min. of absolute end of all things to come. Never,ever,ever,ever.......UPS is everything they claim to be, and the ONLY co. to ship with......FedEx is simply inviting disaster and have zero accountability for anything they do, wish i wud have told this story b4 now...what can brown do for you? Everything. I now have a great use for FedEx trucks though, they are awesome for working on your moving target paintball skills. take care, 'core

shiiiiiiiiiiiiiiiiiiiiish!!!!!!!!!!! Sounds like those FedEx employees ought to be having random urine drug screens.

Really makes you wonder whatever happened to "customer first" philosophy.

That being said, there are SO many other companies doing their damnedest to win the award for WORST...

One of the funniest moments I had during this whole series of events was when I called them to try and track the missing package down I heard a voice mail that said"

"We are not a shipping company, we are a customer service company that happens to ship packages."

FedEx doesn't understand the definition of customer service.

Perhaps they do more and make more for customers of organized crime or identity thieves We need Dateline NBC to the rescue...

Heh, my father works for FedEx Ground.

I can ship any size box anywhere for 3 bucks.

So you won't find me complainin'.

Just wait until they deliver your box to the wrong address or cost you $600... I bet you'd be complaining then.

I stand by my statement that FedEx sucks.