We've had a system crash due to exhaustion... the other day we unexpectedly got a text message (few hours after Yuna posted here) from the benefits people giving 12 hours notice that someone was coming here.. again only a phone number to cancel..we get so tired of having to constantly repeat ourselves that we can't use a phone!
Yuna started panicking so I came out to take over.. I summoned Bobby, Jess and Kate and together we decided on a plan and decided what we needed to pre-explain (pre-stored sentences on the communication app). We decided the four of us would do a temporary blend to handle the appointment.
so get up 6am ...get Mr Woof's walk and breakfast out of the way so can run through plan again ..waited hours ...just outside of the time they gave us woman turns up...she had apparently being given a different time slot! we managed to hold it together to get through another couple of hours been questioned.
Honestly the system is ridiculous and not fit for purpose! We thought they'd just want a statement so had printed off last statement from bank account.... they didnt want that! .
oh no! ......with ONE days notice they wanted us to provide 2 YEARS of statements from the time of the pandemic because we went over the savings limit ...at a time when the country was in lockdown and no one could go anywhere anyway cos everywhere was shut!

Obviously we couldn't provide them on the spot...and had no idea who to contact or how ...so had no choice but to sign a thing giving them permission to ask the bank to send the statements to them directly. Now we have to wait weeks or possibly months for them to receive them and decide whether we need to pay it back!
We were exhausted after she left and had to re-split...we don't have much energy today so only I am at the front to get Mr Woof out ..thats probably all I'll manage today before going back to bed. For now most have gone into temporary stasis to preserve energy for a couple of days while we recover.
The system reshuffle is on hold for now until we get this issue out of the way and know what we're facing. Some were getting so anxious about the possibilities (they can prosecute meaning we'd have to cope with going to court or they can send bailiffs with police to collect items that are worth however much you owe etc) that we were being physically sick again after they left and anxiety levels through the roof.
We can't continue with those thoughts 24/7 for the next however many weeks/months it takes them to decide it would trigger another complete mental breakdown ...so the one's most affected by those kinds of anxieties agreed to go into temporary stasis to 'switch off' those thoughts coming through to the front and just leave a couple of us to get through the days and look after Mr Woof.
Kit