Una+ wrote:You can ask for workplace accommodations without doing a core dump of all your issues.
Yes, you're absolutely right Una, I'm just super paranoid about things getting back to my boyfriend. I feel like a jackass for not clueing him in, but I don't even know how to explain it yet.
Una+ wrote:If I understand your situation, you are doing computer automated call center work and you are having trouble maintaining your task orientation. There is a complex workflow but a lack of visual cues to this workflow. Personally what I would want to do in this situation is to have open a document page showing a flowchart of the work, and if necessary highlight or just lay the cursor on the current step. If even that is not allowed, is there a notes field where you can type reminder keywords to hold your position?
You are not alone. Who isn't familiar with this, as the person calling customer support and getting a rep who is not tracking?
Yes, I make reservations for a large hotel chain. It really wouldn't be possible to keep a spreadsheet, there is sooooo much going on on both screens (working with two totally different reservation systems, a phone system, multiple chats to somehow keep up with, hotel web page, Excel sheet with transfer number & a notepad). I just don't want to write too much on my note pad because we are monitored, plus we are supposed to have low handle times. Mine are definitely not that low!
Today was still a bit of a mess, but I tried the trick with keeping the mouse on the next step which did help keep me on track during my calls, thank you!